As you might have read in one of our previous posts regarding setting up a home entertainment system here ; we decided to start getting bids for our hardwood floors, since we needed them to get refinished anyways! Well, not to our surprise, we headed over to Facebook and posted a message on our board to see if we could harness some responses. Low and behold, we got several good responses and start looking through all the businesses we found. One business in particular, which was on Facebook, brought back some good results regarding hardwood flooring in Portland. We called browsed through some of the pictures we found on the facebook business page and were pleasantly surprised with all the great photos and reviews they had and decided to head over to their website for more information.
We were strongly encouraged by the sites professionalism and easy to use layout. We were even more impressed about how quickly they picked up the phone when we called them! We had quite a few questions for them; some of which are as follows:
- The most important question we wanted to find out was : Do we need to move all our furniture and belongings before they can come in and look at the flooring?
Answer: Nope! They told us to just setup an appointment and they’d come out and look over our hardwood flooring and give us a bid regarding the repairs that needed to be made in the hallway and under some of the couches since there was some minor damaged spots.
- Will all scratches and gaps in the hardwood be filled and level?
Answer: Yes – they instructed us that any Cracks, scratches and spaces between wood flooring will either be filled with a “filler” and then sanded down to be level with all surrounding hardwood. We were instructed that the home needs to stay at the Proper Humidity levels after they finished refinishing the floors in order for proper settling of the hard wood flooring.
We asked the same questions to all the other wood flooring contractors that we called and many of them answered very shortly and/or didn’t even have time to answer them over the phone, they just wanted to bid the job instead of answering the questions we needed. That is another reason that we choose Hardwood flooring PDX the other companies; they took the necessary time out of their day to speak with us and actually answer all our questions over the phone before coming out to see the job in person.
After we discussed all the questions we had for them over the phone, we then scheduled a time for them to come out. We had to work around their schedule due to the fact that they were so busy, but we appreciated that they were so upfront with us about timing and schedule, and gave us further confidence that they were in high-demand and had quite a large customer base.
Now that we had them out to the house, they walked us through the process of what needed to be done in order to restore our hardwood flooring in all of the rooms we had it in (hallway, dining room and living room). We walked the estimator through the house and pointed out all the scratches in the hardwood floors that really bothered us. We didn’t want them to miss anything and we meticulously touched on all the spots then needed to be addressed and continued throughout the next portions of the house. Suffice it to say, our house is old. Period. It was built in the 1940′s and the wood is magnificent and has a lot of character. that is why we wanted it refinished, rather than completely replaced. They just do not make wood the same as they used too and we are proud of the “old house feeling”. After completely going over every knock-and-cranny of the rooms/hallway, the young gentleman who was giving us the estimate walked out to his car and wrote up an estimate for the job. We waited a couple minutes in our anxiousness and when he came back in he sat us down and discussed everything we had brought up previously. He wrote down all the small details when mentioned and took into account the meticulous details we wanted fixed and gave us a very affordable bid. We were more than happy to pay them what they were asking, and even thought it was cheap, but we would never argue that!!!
After a week days, they were able to drop by the house and start the process. By then, we had moved all the furniture out of the way (maybe that is why our bid was so affordable, we moved our own furniture because we didn’t want any damage occuring to them) and they were off to the reaces with the sanding, fixing and staining process. We were delighted by the outcome and the cleanliness that they upheld throughout the whole process! We are more than happy with the final product and would recommend them to anyone.
More details about this hardwood flooring in Portland, Oregon company at their website: hardwoodflooringpdx.com – There phone number is 503-406-9244. You can find them on Facebook and twitter as well!